Audio Files for Greetings, Voice Menus, and Music on Hold
The Audio Files section lets you upload, record, organize, and manage audio used in your cloud phone system. These files can be used for greetings, voice menus, ring groups, audio playback, music on hold, and other caller messages.
You can upload audio files from your computer or record a message directly in the system. Supported formats include MP3, WAV, FLAC, and OGG, with a maximum file size of 14 MB.
- Upload audio files: Add professional greetings, announcements, instructions, or hold music.
- Record messages: Create quick voice prompts directly from your account.
- Create playlists: Organize multiple audio files for music on hold or rotating messages.
- Manage file actions: Edit, delete, or check where each audio file is being used.
Audio files can be prepared before building your call flow, or selected while configuring phone system objects such as voice menus, ring groups, and audio playback.
Use the guides below to learn how to upload files, record messages, create playlists, and manage existing audio files.
Frequently Asked Questions
What audio formats are supported?
You can upload audio files in MP3, WAV, FLAC, or OGG format.
What is the maximum audio file size?
The maximum audio file size is 14 MB.
Where are audio files used?
Audio files can be used in voice menus, ring groups, audio playback, playlists, greetings, and music-on-hold settings.
Can I record a message instead of uploading a file?
Yes. You can record a message directly from the Audio Files section and save it for use in your phone system.