Privacy Policy

Send My Call, Inc. is dedicated to establishing a trusting relationship with its customers, based on respect for personal identity and information, by promoting the use of fair information practices. This privacy statement has been created in order to demonstrate our firm commitment to protecting customer privacy.

Information We Collect

If you open an account on our site or make a purchase, we need your contact information including your name, e-mail address and mailing address to complete your transaction. When you visit our website, we also collect some basic information that does not identify individual users. We use this information to determine our users demographics and interests, so that we can better understand and serve our users.

Giving us a mobile telephone number is optional. Where we ask for one, agreeing to receive text messages from us is a separate, optional choice that you make by ticking a box that is never ticked for you — see Text Messages (SMS) and Your Mobile Number below.

“Cookies”

Cookies are small files which store certain information about your activity on the website and are stored on your computers hard drive. Our cookies do not contain any personally identifying information. We use cookies to let us know that you are a prior customer, so that you dont have to reenter information you gave us on your prior visits. Most web browsers automatically accept cookies, but most allow you to instruct your browser to prevent the use of cookies. However, if you disable cookies, you will not be able to use certain features of this website.

Our Use and Disclosure of Your Information

When opening an account or making a purchase, you have an opportunity to opt-in or opt-out from receiving emails from us. If you opt-in to receive information from us, we may use your purchase history, contact information and other registration information to provide you with more relevant information and email content. We may send emails to our users regarding changes in our services or other information we believe will be of interest to our users.

We may share aggregate statistics about our sales, traffic patterns and related site information with other businesses, but these statistics will include no personally identifying information.

We share personal information with other companies only where they help us provide the service you have bought from us, and only for that purpose: the telephone carriers that carry your calls and your messages, our payment processors, and the vendors of the e-mail, fraud-prevention, analytics and customer-support tools we run the business with. They act on our instructions. We do not sell your personal information, and we do not give it to anyone for their own marketing, promotional or lead-generation purposes.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We cannot ensure that all of your private communications and other personally identifiable information will never be disclosed in ways not otherwise described in this Privacy Statement. For example, we may be required to disclose information to the government or third parties under certain circumstances, or third parties may unlawfully intercept or access transmissions or private communications. We can (and you authorize us to) disclose any information about you to law enforcement or other government officials as we, in our sole discretion, believe necessary or appropriate in connection with an investigation of fraud, intellectual property infringements, or other activity that may be illegal or may expose us to legal liability.

Text Messages (SMS) and Your Mobile Number

Text messages from SendMyCall are something you ask for, not something that comes with the account. The mobile number field is optional, the box beside it stands on its own and is never ticked for you, and you can open an account, buy a number and use every part of the service without ticking it. Consent to receive text messages is not a condition of purchasing any SendMyCall product or service.

If you do tick it, we send text messages to the mobile number you gave us, from +1 212 660 0085: verification and sign-in codes, notices about your numbers and your account, and payment and renewal reminders. Message frequency varies. Message and data rates may apply. Reply STOP to any message to stop them — we send one confirmation and nothing after it. Reply HELP, write to [email protected] or call +1 212 660 0085 if you need help; you can also ask us to stop by e-mail or on the telephone, or by unticking the box in your account settings, and we will. Carriers are not liable for delayed or undelivered messages. The same terms are set out in our SMS Terms.

We keep a record of your agreement so that we can show it if we are asked for it: the mobile number, the date and time, the network address the agreement came from, and the exact wording that was on the screen when you gave it. We keep that record, and the record of any request of yours to stop, for at least four years.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. We do not sell, rent or trade your mobile number or your agreement to receive messages, to anyone, for any purpose.

Telephone numbers that reach us for another reason are not this, and are never read as an agreement to receive messages from us: the numbers you buy from us, the number you ask us to forward your calls to, and the numbers your own calls and messages are made to or received from. Those are part of the service you bought, and we pass them to the telephone carriers that carry the call or the message because it cannot be connected without them. Messages you send from your own SendMyCall number are yours: the consent of the people you send them to is yours to obtain and to keep, as our Terms & Agreements require.

Security

This site has security measures in place to protect the loss, misuse and alteration of the information under our control.

All user credit card information is securely communicated using secure socket layer (SSL) software, which is the industry standard and among the best software available for secure commerce transactions.

All user information stored on our server is stored in an encrypted format. Notwithstanding these efforts, we caution you that perfect security does not exist on the Internet.

Contact Information

If you have any questions or suggestions regarding our privacy policy, please email [email protected]

Order

When customer purchases a service, we request information from the user on our order form. A user must provide contact information (such as name, email, and billing address) and financial information (such as credit card number, expiration date). This information is used for billing purposes and to fill customer’s orders. If we have trouble processing an order, the information is used to contact the user.