The Audio files allows users to manage audio files and compile playlists. These audio files are used by objects such as Voice Menu, Audio Playback and Ring Group to play messages and/or music to waiting callers. Audio files of maximum size 14 megabytes may be uploaded to phone.systems™ from a local drive (in .mp3/.wav/.flac/.ogg format), or may be recorded directly.

These audio files and playlists are used for general purposes such as music-on-hold, or may serve a specific function such as in the case of a Voice Menu object, where a message directs callers to press numbers on their phone in order to be connected with people or departments.

It should be noted that audio files and playlists may be pre-configured in the Audio files before adding objects such as Voice Menus to the workspace, which require these audio files. However, the Audio files is made available to users during object configuration, and audio files and playlists may be managed at that time.

Uploading files

Step 1: To upload an audio file, go to the audio files section

Step 2: Click the  icon and select Upload audio file.

Step 3: In the file upload window, browse and select the audio file from your local drive, network storage, or external media.

Step 4: Once the file is uploaded, you can listen to it by pressing the Play button.