Knowledgebase categories

A virtual number is a telephone number without a directly-associated phone line. Usually these numbers are programmed to forward incoming calls to one of the pre-set telephone numbers chosen by the client, fixed, mobile or voice over IP.

Yes, our technical expert will assist to set up your new Phone System and serve your new goals.

Call.Center Mobile application is the mobile extension of your Virtual PBX phone system. It offers special features that are usually available only to land line phones located in your office or at your home.

-Display your virtual phone number (business or residential) on the caller ID when making outbound calls from your Call.Center app

-Directly dial your phone system internal numbers just as if you were in your office or home.

Virtual Private Branch Exchange VPBX Definition. Virtual PBX is a privately held communications service provider that claims to have invented the type of private branch exchange technology called a virtual PBX.

A virtual number lets people call you using a local phone number, even if you’re located in another city or country. This makes it easier and cheaper for customers, family, or partners to reach you while keeping your location and personal number private.

Yes, we support SMS to email forwarding for several countries. Please contact us for more details.

A SIP phone is a special VoIP phone that provides the traditional call functions of a telephone, such as dial, answer, reject, hold/unhold, and call transfer. SIP phones may be implemented as a hardware device (adapter to your regular phone) or as a softphone. An IP phone uses Voice over IP technologies allowing telephone calls to be made over an IP network such as the internet instead of the·ordinary·PSTN system.

This function allows you to receive calls to your virtual numbers on regular land line or mobile phones. No internet, PC or VoIP services are required. Remember that in this case you pay a per-minute forwarding charges as well.

Yes! Whether you are working from your home office or on the road, we are able to send calls to you wherever you are.

Yes, we provide voicemail services.

We offer the service in more than 90 countries. See the full list of our Virtual Number coverage

None. The service is run from our equipment. In the event of call transfers, we transfer the calls to any working phone number you already have. You don’t have to change a thing!

We are an established organization We offer very competitive prices. We offer some of the fastest support reply times in the industry, and we do so 7 days per week. Other companies may not be available to assist you over the weekend should you need assistance. Our service is very easy to use!

You may purchase services for a period of 1, 3, 6, or 12  months. In addition, there is an “auto-renew” option that facilitates the automatically renewal of the selected service. You will be sent an email prior to the expiry of a ·Virtual Number· subscription period or when automatic renewals have been performed

Yes, SendMyCall provides outgoing calls service.

Simply log in to your account, go to Virtual Numbers page, select the number that you want to cancel and disable auto-renew.

Call Forwarding Service has different rates for different countries’ phone numbers. Furthermore, the rates vary on the virtual number that you choose. Please visit our rates for complete rate plans.

All new orders will be manually reviewed before acceptance. Once accepted, your Virtual Number will be active. It can take from 10 minutes to 24 hours (depends on orders activity). Nevertheless in some cases of unverified details the number will be activated only after verification of SendMyCall Customer Care team. In such case the SendMyCall Customer Care team will contact you in 24 hours.

SendMyCall services will work with most SIP-capable hardware such as Grandstream, Yealink, Cisco and more…

It depends on a country. Please contact us for more details.

Yes. The phone numbers services that Send My Call offers assigned to your account is unique and does not require your callers to enter an extension number. It is your dedicated and private phone number for your use and distribution. Virtual Number will help you to:save money, increase your business ,save on roaming and protect your privacy.

Support, and Customer Service are available 24 hours per day via email [email protected]

Existing customers can log into the control panel to open a trouble ticket using Need Help option.

Instantly chat with a live representative on your browser.

Calls are connected very quickly. The caller will hear normal call processing as with any other call they may make.

Yes, we do not sell or rent your personal information. See our privacy policy for full details.

SendMyCall offers Caller-ID recognition only for calls within the country. However, Caller-ID can also be recognized for international calls, it depends on many factors which influence the Caller-ID, as: the carrier from which the call was made, the terminator of the number, etc. The Virtual Number is forwarded with Caller-ID from our carrier exactly how we get it and therefore SendMyCall cannot control the Caller-ID for international calls.

Yes! You will be able to choose the number that you like!

Because SendMyCall’s Phone System is cloud-based, it’s not dependent on your power or internet connection to continue receiving calls or faxes. Use your mobile phone as one of your forwarding destination numbers so even if your office internet or power is lost, your calls can still be received on your cell phone (please note call forwarding to cell phone are charged per minute basis)

Yes, it is possible. Just note, that you may be asked to purchase additional channels and assign them to your DID used for callback service.

SendMyCall supports porting in. If you are interested in porting your numbers to Send My Call INC, please contact us via email [email protected]

Porting of virtual numbers away from SendMyCall is supported. Please note that this facility is not available in all countries.

Yes, we support forwarding to IAX.

The payment is done via Visa, MasterCard, American Express, PayPal, Western Union or Wire Transfer.

Most of our DIDs are provided with five dedicated (non-shared) channels. Additional channels may be purchased as required, depending on the country in which the local telephone number has been procured. For requests regarding additional channel, please contact our sales department.

In-call Features are dial commands that can be used during calls to place a call on hold, transfer the call, etc.

In-call features work on:

• Inbound calls
• Outbound calls
• Endpoints
• Calls forwarded off-net

Yes. Our support team is available to help you set up your Virtual PBX, including call routing, IVR, voicemail, and extensions.
You can also manage everything yourself through the online dashboard, even if you’re not technical.

You can choose how your account is handled: auto-refill, warning emails, or no notifications.
If the balance reaches zero, call forwarding to landlines or mobile phones will stop.

For local numbers, calls can still be handled via VoIP or voicemail, depending on your setup.
For toll-free numbers, incoming calls will stop until funds are added.