Instant automated greeting that lets callers choose the person or department they are trying to reach
The Voice Menu or IVR (Interactive Voice Response) is one of the most important features of a phone.systems™ and allows callers to interact with phone.systems™ by pressing keys on their own phone. This means that callers can route their calls to the correct agents or departments and receive the information that they need, 24 hours a day, without the need of costly human agents. For a business, the implementation of a Voice Menu will greatly improve its customers’ experience and reduce its operating costs.
How the Voice Menu PBX Feature Works
Voice menus prompt callers to press keys and move through call options. For example, a business might direct calls to one of three departments: (1) Sales, (2) Customer Service, or (3) Support.